AI-Powered Store Assistant for a Global Retail Brand
550+
Standard operating procedure (SOP) documents indexed and searchable.
750+
Stores powered by natural, human-style interactions.
80%+
Reduction in time spent searching through internal documents.
Industry
Apparel and Fashion Industry
Tech
AI-Powered Store Assistant
Overview
A global fashion retail brand with hundreds of store locations and a constantly evolving product catalog faced a familiar retail challenge: How can in-store teams, especially seasonal hires, access accurate, up-to-date information quickly during customer interactions?
SoluteLabs partnered with the brand to design and deliver an AI-powered assistant tailored specifically for retail staff. The result was a smart, intuitive, and scalable platform that enables store teams to access precise information on demand, boosting both employee productivity and the in-store customer experience.
Challenges
Retail excellence relies on knowledgeable, confident frontline teams. But scaling that across geographies and new hires posed multiple hurdles:
With over 550 documents covering products, styling guides, and store processes, it was difficult for employees to locate the right information quickly.
With over 550 documents covering products, styling guides, and store processes, it was difficult for employees to locate the right information quickly.
With over 550 documents covering products, styling guides, and store processes, it was difficult for employees to locate the right information quickly.
With over 550 documents covering products, styling guides, and store processes, it was difficult for employees to locate the right information quickly.
Extensive Document Repositories
Time-Consuming Searches
Information Inconsistency
Disparate Knowledge Sources
Extensive Document Repositories
With over 550 documents covering products, styling guides, and store processes, it was difficult for employees to locate the right information quickly.
Solution
SoluteLabs engineered a technology-driven, AI-powered Store Assistant, internally branded as the “Stylist Assistant.” The platform combines smart search, document intelligence, and conversational AI into a single, powerful tool for retail teams.
Smart Document Search
AI-Powered Responses
Multimodal Support
Conversational Interface
Cross-Device Access
Built-in Feedback Loop
The Impact
For Store Stylists
On-Demand Confidence
: Stylists no longer need to memorize large sets of data
Time Efficiency
: Faster access to accurate information means more time on the floor with customers
Higher Job Satisfaction
: With answers just a few taps away, new employees feel more prepared and supported from day one
For Operations:
Streamlined Training
: Reduced onboarding time and dependency on trainers
Consistency Across Stores
: Uniform answers and guidance lead to a consistent brand experience
Analytics-Driven Improvements
: Insights from user queries help identify training gaps and content needs
For Customers:
Faster Service
: Stylists respond in real-time to questions on fit, availability, and styling
Smarter Recommendations
: Enhanced ability to suggest products based on detailed style guides
Better Experiences
: Customers receive knowledgeable support, no matter who’s assisting them.
