Product Engineering for an Online Pharmacy and a Real-Time Telemedicine Platform

Patients can view available slots set up by GPs, book appointments by specifying the reason for scheduling, and make payments through the app accordingly.

At the time of the consultation, patients can join a video call with the doctor on their Mobile or Web, and share relevant information through a real-time chat feature. The system can also create sick notes in compliance with UK standards.

Patients can order medications by answering a series of questions specific to each drug. After a doctor's review, the medications can be delivered to their home or made available for pickup at a local pharmacy.

Patients can quickly access their health records and consultation history, providing a concise view of past appointments, diagnoses, treatments, and prescriptions for better continuity of care.

Doctors can set their schedules, including available time slots and leaves, to manage their availability for patient consultations. This ensures patients see accurate slots for booking video consultations.

Doctors can create prescriptions and sick notes during video calls, which patients can download after paying a fee. These documents are available for the patient on their portal.

Doctors can video chat with patients, take notes, create prescriptions and sick notes, and verify patient identities during consultations.

Doctors can view or maintain patient medical history, send sick/fit notes, give referrals for specialist appointments, and offer private medical consultations.

We developed a feature enabling doctors to authorize prescriptions and track the time spent reviewing them. This functionality ensures efficient prescription management and accurate time tracking for each review.

We implemented a feature for doctors to view patient history during video consultations and while approving scripts. Developed in compliance with GDPR and ISO 27001 standards.

The pharmacist can view the NHS repeat medication list for patients who buy medication from them and remind patients if necessary.

Pharmacists can raise queries with the patient and doctor to seek clarification before approving or selling any medication.

The Pharmacy portal enabled the order integration with a courier partner so that we could print barcodes through a thermal printer for end to end tracking.

Agents can view customer data only after providing a valid reason, ensuring privacy and security. We also maintained a detailed record of system access for ISO 27001 compliance.

Customer support agents can process full or partial refunds efficiently after understanding patient queries and concerns.

The CS agent approves private downloaded prescriptions and marks them as used to prevent fraud and medical theft.

Customer support representatives have limited access to user data. Only the Customer Service Manager can access a patient’s medical history.

The CS Agent could replay the video consultation to verify any issues that the customer might have raised.

We developed an Admin panel that helped with the onboarding and verification of doctors, pharmacists, customer support personnel, and more. The verification needed maintaining detailed logs for the same.

Provides real-time analytics and reports on system performance, user activity, and compliance status, aiding in efficient administration and decision-making.

We developed a Marketing Portal to manage the technical SEO of the platform, enhancing visibility and search engine rankings.