From a Concept Document to a UK Telehealth and Pharmacy Platform
CQC + ISO 27001
Approvals AllDayDr earned during our buildNHS Repeat Medication
The technical integration we engineered6 User Roles
Served by one platform
About AllDayDr
- Geography
- United Kingdom
- Industry
- HealthTech
- Services
- HealthTech Software Development
AllDayDr was founded by Dr Suhel Ahmed, a general practitioner who had delivered care in the National Health Service for over ten years. He came to SoluteLabs in 2017 with a concept and an outline document.
SoluteLabs built everything that followed. Strategy, user experience and interface design, the backend, the web application, native applications on iOS and Android, and quality assurance were all ours. What shipped carried UK patients, UK-based GMC-registered general practitioners, pharmacists and support staff on one platform.
Solution
SoluteLabs built one platform rather than a set of connected products. It carried 6 user roles, patients, doctors, pharmacists, customer support, administrators and marketers, across native applications on iOS and Android, the web, and three internal portals. A booking, a consultation, a prescription and a dispensed order moved through one record from end to end.
Deliverables
Patient Interface
- A fixed fee bought one appointment; a subscription added discounts and rewards on top.
- One consultation produced sick notes, fit notes, referrals and a prescription usable at any UK pharmacy.
Doctor Portal
- Rota and slot management set the availability every booking was made against.
- The doctors were UK-based, GMC-registered general practitioners taking private and standard consultations.
Pharmacy Module
- Pharmacists could see the national repeat-medication list and prompt the patients who bought from them.
- Privately and nationally funded medication ran down one approval path, tracked to the doorstep by courier.
Customer Support Portal
- An access trail recorded who accessed what and why, with the reason captured at AllDayDr's request.
- Medical history was visible only to the support manager, behind an administrative password.
Administration
- One platform served 6 user roles: patients, doctors, pharmacists, support, administrators and marketers.
- The doctor payout flow ran from here, with prescription review time tracked against it.
Outcomes
SoluteLabs built the platform between 2017 and 2019, from a concept document through to a service carrying UK patients, general practitioners and pharmacies on one system.
AllDayDr cleared its regulators during the build
AllDayDr earned CQC approval during our build, the licence to carry a UK consultation.
AllDayDr achieved ISO 27001 certification while the platform was still being built.
We printed the regulator's guidelines and checked them off one at a time as we went.
One platform, every surface it needed
It launched on the App Store, Google Play and the web.
It served 6 user roles across patients, clinicians, pharmacy and back office.
Three internal portals ran behind the patient apps: pharmacy, support and administration.
An operational spine from signup to the doorstep
Every patient was identity-verified through Experian at onboarding.
We built the technical side of the repeat-medication integration; AllDayDr engaged its own consultant for compliance.
Courier integration and barcode labels tracked an order end to end.
Building a regulated health product that has to carry patients, clinicians, pharmacists and support staff at once?
That's the brief you just read: AllDayDr carries UK patients from a booking to a delivered prescription, across web, iOS and Android. Let's talk about yours.
